Why Glean AI Is the Next Big Thing in Customer Experience

In today’s fast-paced digital world, businesses are constantly searching for ways to elevate their customer experience (CX). With consumers expecting instant, personalized, and seamless interactions, traditional customer service models just aren’t cutting it anymore. Enter Glean AI—a game-changing platform that’s redefining how brands connect with their customers. Recently rebranded as Alhena AI, this innovative tool is making waves by turning everyday support queries into revenue-generating opportunities. But why is it poised to be the next big thing in customer experience? Let’s dive in and explore.

What Is Glean AI?

At its core, Glean AI is an AI-powered customer service platform designed specifically for online stores and e-commerce businesses. It acts as a smart shopping and support concierge, automating inquiries while maintaining a human-like touch. Unlike generic chatbots that often frustrate users with canned responses, Glean uses advanced natural language processing (NLP) to understand intent, tone, sentiment, and context. This means it responds just like a well-trained human agent—accurate, empathetic, and on-brand.

One standout feature is its “zero hallucination” guarantee, ensuring all responses are grounded in verified, brand-safe content. No more rogue AI making up facts or straying off-script. Plus, it deploys in under 48 hours without needing developers or complicated setups, making it accessible for businesses of all sizes. This quick implementation is a breath of fresh air in an industry bogged down by lengthy integrations.

Key Features That Set Glean AI Apart

What makes Glean AI truly shine are its features tailored to modern customer experience needs:

• AI Shopping Assistant: This isn’t just about answering questions—it’s about driving sales. The assistant recommends products, upsells based on user behavior, and boosts conversion rates by turning support chats into shopping sessions.
• AI Customer Support Assistant: Handles routine queries to cut costs and reduce agent workload. It achieves high deflection rates (up to 86%), meaning most issues are resolved without human intervention, all while keeping customer satisfaction high.
• Omnichannel Support: From chat to voice AI, Glean ensures a consistent experience across all touchpoints. Whether a customer is on your website, app, or phone, the interaction feels seamless.
• Analytics and Control Center: Get real-time insights into performance, so you can tweak and optimize on the fly. This data-driven approach helps businesses refine their AI customer service strategies for better results.

These features align perfectly with emerging AI trends in customer experience, like hyper-personalization and proactive engagement, which are set to dominate in 2025.

Benefits for Businesses and Customers

Adopting Glean AI isn’t just about tech—it’s about tangible outcomes. For businesses, it means reducing costs by automating up to 80% of support queries, leading to faster response times (often under a minute) and happier teams with less burnout. On the revenue side, its proactive suggestions can increase average order values and conversion rates, turning CX into a growth engine.

Customers, meanwhile, get high-quality customer interactions that feel personal and efficient. No more waiting in queues or dealing with unhelpful bots—Glean AI delivers the right answer, right away. This builds loyalty and satisfaction, which is crucial in competitive markets like online retail.

In short, it’s a win-win: Businesses save time and money, while customers enjoy smoother eCommerce experiences.

The Discovery and Explosive Growth of Glean AI

Glean AI burst onto the scene on January 22nd, 2025, quickly capturing attention in the AI and customer support space. Since then, its search volume has skyrocketed to 1.3K monthly searches, with an astonishing growth rate of +99X+. This rapid rise reflects the growing demand for AI tools that go beyond hype to deliver real value.

Interestingly, shortly after its discovery buzz, Glean AI underwent a rebrand to Alhena AI in February 2025, signaling a bold evolution toward even more revenue-focused solutions. The name change highlights its shift from pure support to a platform that drives sales and engagement, but the core mission remains the same: empowering businesses with smart, reliable AI.

This growth isn’t accidental—it’s driven by success stories from early adopters who praise its ease of use and impact on customer support metrics. As more retailers discover its potential, expect this momentum to continue.

Why Glean AI (Now Alhena AI) Matters in 2025

In a year where AI is everywhere, Glean AI stands out for its practical approach to customer support and eCommerce. It’s not just another tool; it’s a partner that helps businesses thrive in a digital-first world. With its ability to reduce agent workload, improve response times, and maintain consistent, high-quality customer interactions, it’s ideal for anyone looking to stay ahead.

If you’re an online retailer or part of a customer support team, exploring Glean AI could be your next smart move. As search interest continues to explode, it’s clear this platform is here to stay—and evolve.

What are your thoughts on AI in eCommerce experiences? Have you tried something like Glean AI? Drop a comment below!

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How Glean AI Transforms Customer Experience

Imagine a world where customer support isn’t a cost center but a revenue driver. That’s the promise of Glean AI. By automating repetitive tasks, it frees up human agents to handle complex issues, leading to faster resolutions and happier teams. Customers benefit from 24/7 availability, with response times dropping from minutes to seconds—think going from 40 minutes to just 1 minute in some cases.

In terms of metrics, the impact is clear:

• Reduced Workload: Up to 43% lower for support teams.
• Improved CSAT: Scores jumping from around 80% to 85-90%, often matching or exceeding human agents.
• Higher Resolution Rates: 61-63% of inquiries resolved automatically.
• Revenue Boost: Increased average order values and conversions by treating CX as an “offense” play, not just defense.

This shift resonates with 2025’s customer service trends, where AI is evolving from basic bots to intelligent agents that anticipate needs and deliver proactive support. Businesses using Glean report not just efficiency gains but also stronger customer loyalty, as interactions feel more personalized and efficient.

Real-World Success: Case Studies and Reviews

Don’t just take my word for it—let’s look at how Glean AI is delivering in the real world. In one case, LeanData, a B2B revenue operations company, evaluated 12 generative AI solutions before choosing Glean (now Alhena) for its superior response quality and ease of deployment. They saw immediate improvements in handling complex queries, reducing the need for escalations and enhancing overall team productivity.

User reviews echo this sentiment. On platforms like Futurepedia, Glean is praised for its AI-driven capabilities that enhance productivity without compromising security. Businesses highlight how it scales support efficiently, with one reviewer noting, “It’s like having an extra team member who’s always on point.” Another case study from the platform itself shows brands achieving 86% deflection rates while maintaining CSAT scores in the high 80s to 90s, proving that AI can deliver human-level quality at scale.

These examples illustrate why Glean AI is gaining traction: It solves real pain points in customer experience management, from ticket overload to inconsistent service.

Aligning with 2025 AI Trends: Why It’s the Next Big Thing

As we head into 2025, AI in customer experience is exploding. Experts predict a focus on hyper-personalized interactions, omnichannel integration, and AI agents that go beyond reactive support to proactive engagement. Glean AI is perfectly positioned here, with its NLP and zero-hallucination tech addressing common AI pitfalls like inaccuracy or bias.

Moreover, with 67% of consumers wanting AI to handle their CX needs, platforms like Glean are meeting demand head-on. It’s not just about speed; it’s about creating meaningful connections that drive loyalty and growth. In a landscape where AI is shifting from experimentation to full-scale execution, Glean’s quick wins and long-term upside make it a frontrunner.

What sets it apart from competitors? While many AI tools focus solely on cost-cutting, Glean emphasizes revenue generation, turning support into sales. This offensive approach, combined with its ease of use and proven results, positions it as the next big thing in AI-powered customer experience.

Final Thoughts

If you’re looking to future-proof your customer experience strategy, Glean AI (now Alhena AI) deserves a spot on your radar. By blending cutting-edge AI with a customer-first mindset, it’s helping businesses deliver faster, smarter, and more profitable interactions. As AI continues to reshape CX in 2025 and beyond, tools like this will separate the leaders from the laggards. Ready to give it a try? Head over to their site and see the difference for yourself.

What do you think—could Glean AI transform your customer service game? Share your thoughts in the comments!